Return Policy

You have 30 days from the date you receive your item to request a return. Returned products must be brand new, unused, and include all original tags and labels.

Many of our products are custom-made or made to order. Orders may be cancelled or modified within 24 hours of purchase, including requests to change the size, color, shipping address, or product selection.

After 24 hours, your order may have entered the production queue and cancellation or modification can no longer be guaranteed. If your order has already been produced, packed, or shipped, we may not be able to cancel or modify it.

To request a cancellation or modification, please contact us as soon as possible at support@tartanvibesclothing.com with your order number and the requested change.

Because many Tartan Vibes Clothing products are custom-made, printed, or produced specifically for each customer, slight differences between product mockups and finished items may occur.

• Minor color differences caused by screen settings, lighting, fabric texture, material type, or printing processes are not considered defects.
• Minor design placement variations may also occur and are not considered defects unless the product is significantly different from what was ordered.

• Incorrect item shipped: You received the wrong size, color, style, design, or product due to our error.
• Defective or damaged item: The item has a manufacturing defect or was damaged in transit.
• Item not as described: The product is materially different from the description or images on our website.

• Requests submitted after the 30-day return window.
• Change-of-mind or discretionary returns.
• Customer ordering the wrong size, color, product, style, or design. Please consult our size chart before ordering.
• Items damaged due to customer handling, misuse, improper care, washing errors, or failure to follow care instructions.
• Orders confirmed as delivered within the stated delivery timeframe, where delivery can be verified by carrier tracking information.
• Gift cards.
• Sale, discounted, clearance, final-sale, or non-returnable items, unless they arrive defective, damaged, incorrect, or otherwise required by applicable law.
• Personalized, custom-made, print-on-demand, or made-to-order products, unless the issue is caused by our error or a verified defect, or unless otherwise required by applicable law.

To start a return, please fill out our Return Form or email us at support@tartanvibesclothing.com. Please include:

• Your order number.
• The full name and email address used for the order.
• A clear description of the issue.
• Clear photos of the product.
• Clear photos showing the defect, damage, incorrect item, or issue.
• A photo of the shipping label or package when applicable.
• Your preferred resolution: replacement, exchange, refund, or store credit where available.

If a physical return is required, our support team will provide the correct return address and return instructions. Please do not send returns to the sender address printed on the package unless our support team specifically instructs you to do so.

Returns sent without authorization, sent to the wrong address, or sent without the required order information may not be accepted.

If you are located in the European Union or the United Kingdom, you may have certain cancellation or return rights under applicable consumer protection laws. However, these rights may not apply to personalized, custom-made, print-on-demand, or made-to-order items that are produced specifically for you.

If you believe you are eligible to cancel an order, request a return, or exercise a statutory consumer right under applicable law, please contact us at support@tartanvibesclothing.com with your order number and request details.