Return Policy

For an eligible claim relating to a delivered product, contact our Support Team within 30 days from the delivery date. This is a claim window and does not create an unconditional right to return a correctly made product.

If a package was never marked as delivered and appears lost, contact us within 30 days after the latest estimated delivery date.

You may cancel an order for a full refund by contacting us within 24 hours of placing the order. A valid cancellation request submitted within this period will be honored even if production has already started.

Requests to change the size, color, design, or product selection must also be submitted within 24 hours of ordering. Address-change requests must be submitted within 48 hours of ordering. We will make a reasonable effort to update an address if the order has not been dispatched, but a change cannot be guaranteed after the order enters production, fulfillment, shipping preparation, or carrier possession.

After the first 24 hours, a correctly made product does not qualify for a free full refund solely because the customer changed their mind, no longer needs the product, prefers another item, dislikes the style, or dislikes the correctly selected color or fit. Depending on the circumstances, we may offer store credit or a 50% discount code toward a new order.

To request a cancellation or modification, please contact us as soon as possible at support@tartanvibesclothing.com with your order number and the requested change.

Because many Tartan Vibes Clothing products are custom-made, printed, or produced specifically for each customer, slight differences between product mockups and finished items may occur.

• Minor color differences caused by screen settings, lighting, fabric texture, material type, ink, or printing processes are not normally considered defects.
• A design-placement variation of up to approximately 1–2 inches from the digital mockup may fall within normal production tolerance, provided the product remains correctly made and usable.
• A substantial color discrepancy, materially misplaced design, incorrect orientation, wrong variant, or other significant production error remains eligible for review.

• Incorrect item: We sent a product, design, color, or size that does not match the order confirmation.
• Missing item: One or more products are missing from a delivered package.
• Defective or poor-quality item: The product has a verified manufacturing defect, material damage, or materially poor print quality.
• Shipping damage: The package or product was damaged during delivery.
• Materially not as described: The product is substantially different from its confirmed description or is unusable.
• Personalization error caused by us: The finished personalization does not match the information submitted and confirmed with the order.
• Confirmed lost order: The carrier confirms that a package was lost before delivery.

• Requests submitted after the applicable claim period.
• Correctly made products subject only to a post-24-hour change of mind or personal preference.
• Products made in the size, color, design, or personalization submitted by the customer, except for the specific replacement or discount options stated below.
• Items that have been washed, altered, used beyond a brief fit check, or damaged after delivery through misuse, improper handling, or failure to follow care instructions.
• Minor color or design-placement variations that fall within normal production tolerances.
• Unauthorized returns or products sent to an address that we did not confirm in writing.
• Gift cards.
• Sale, discounted, clearance, or final-sale products, unless they arrive defective, damaged, incorrect, materially not as described, or are protected by a mandatory legal right.

1. Contact Support: Submit our Return Form or email support@tartanvibesclothing.com within the applicable claim period.
2. Provide the required information: Include your order number, full name, order email address, and a clear description of the issue.
3. Provide evidence: Include one clear photograph showing the full product and a close-up showing the affected area. For missing items or shipping damage, include photos of the package and all contents where available. A shipping-label photo is helpful for wrong-item or shipping-damage claims but is not required for a manufacturing or print-quality claim.
4. Provide measurements when needed: If you believe we sent a garment with incorrect measurements, lay it flat and photograph the chest width and garment length beside a measuring tape or ruler.
5. Claim review: After receiving all required information, we will email our approval or rejection decision within 2 business days.
6. Follow the approved resolution: We will confirm whether the issue will be resolved through a replacement, refund, partial refund, store credit, discount code, or an authorized physical return.

A physical return is required only when we determine that it is reasonably necessary. If required, we will provide written approval, a Return Authorization number or equivalent authorization, return instructions, and the correct return address.

The authorized product must generally be unworn except for a brief fit check, unwashed, unaltered, free from stains or odors, and returned with its original tags and packaging where reasonably available.

1. Pack the product securely and include the order number and Return Authorization information.
2. Use a trackable shipping service and retain the shipping receipt.
3. Email the tracking number to support@tartanvibesclothing.com.

EU Right of Withdrawal (14-Day Cooling-Off Period)

If you are a consumer located in the European Union (EU), you may have a statutory right to withdraw from certain purchases within 14 days of receiving the goods, subject to applicable conditions and exceptions.

To submit a withdrawal request, please use our dedicated withdrawal page before the applicable 14-day period expires:

• We will send you a confirmation of your withdrawal request by email without undue delay.
• You must return the goods to us without undue delay and no later than 14 days after notifying us of your withdrawal.
• You are responsible for the direct cost of returning the goods unless otherwise agreed.
• Where applicable, reimbursement will be handled within the statutory period. We may withhold reimbursement until we receive the goods or evidence that they were sent back, as permitted by law.

Exemptions for Custom & Personalised Items

The 14-day withdrawal right may not apply to products made to your specifications or clearly personalized, including qualifying personalized and custom-made products. This exemption does not remove your rights if a product arrives defective, damaged, incorrect, or materially not as described.

UK Customers

If you are located in the United Kingdom, you may have similar cancellation or return rights under the Consumer Contracts Regulations 2013. The same exemptions for personalised and made-to-order goods apply. Please contact us at support@tartanvibesclothing.com with your order number if you wish to exercise a statutory consumer right.