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Return and Refund Policy

We stand behind the quality of our products, any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.

  • What is your return policy? 

Because our products are custom printed, they will only qualify for refund if the product is flawed, if the low-quality printing is poor, or if the material/size of the product is different from the product presented on the site.

As advised, you should contact Customer Service within 15 days since the order is  delivered. Also, please provide us with some photos of the poor-quality products or damaged areas clearly.

Then, we will use this information to look into a replacement or offers to customers. Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Please note that customers are responsible for return shipping rates.

  • How long does a replacement, refund, or return take to process?

+ Items Damaged or Poor Quality:

We will reship the free replacement or total refund (exclude shipping cost) of the merchandise if the damaged product itself is our error. Please send us a photograph of the poor-quality products or damaged area. 

+ Wrong Product Shipped/Missing Items:

If we ship the wrong product to you ,please send us a photo showing how the product differs from what was ordered and we will replace or refund any such items as customer's request.

If there are missing items in an order please tell us the items that are missing and we will send the missing item. In case, we need the shipping label received on the parcel, so please take a photo and send to us as quickly as possible.

+ I need help with a late order:

If the order has not arrived to you within 45 days since the order was placed, please contact Customer Service and we will have a check and offer a proper solution for you.

+ Package Returned To Sender:

If a package is returned to sender by the shipping courier, we will reship the package to you for free under your provided address. 

NEED HELP

Email: support@tartanvibe.com

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